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POPULAR QUESTIONS

How long till I receive my order?

Due to public holidays in Victoria and high demand due to our Boxing Day Sale over the Christmas period it will take up to a week for your order to ship. See Shipping & Returns for details on how long it will be until you receive your order.

The other option is to visit our Kiehls boutiques. To locate your nearest Kiehl's store, we invite you to use our Store Locator by clicking here. Simply enter your postcode or address to find the addresses of Kiehl's stores and retail partners most convenient for you.

Where Can I Buy Kiehl's Products?

Thank you for your interest in Kiehl's Since 1851!

You may purchase our products on this website or at Kiehl's freestanding stores and fine department and specialty stores throughout Australia.

To locate your nearest Kiehl's store, we invite you to use our Store Locator by clicking here. Simply enter your postcode or address to find the addresses of Kiehl's stores and retail partners most convenient for you.

Can you send samples of your products?

We are delighted to hear you wish to sample a Kiehl's formula!

At Kiehls.com we offer 3 samples with every online order. We also invite you to visit with us at one of our Kiehl’s counters for a complimentary skincare consultation complete with samples of the Kiehl's formulas most appropriate for you. To locate your nearest Kiehl's store, we invite you to use our Store Locator by clicking here. Simply enter your postcode or address to find the addresses of Kiehl's stores and retail partners most convenient for you.

All of us at Kiehl's value and greatly appreciate your patronage and support. We hope to have another opportunity to be of service to you.

How can I change or cancel my order?

Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
You should expect the package for delivery by Australia Post in approximately 3-5 business days. Please consider that shipments require an additional 2 days to process the order. 

Should you have additional questions or concerns, email us here, under "My Question" choose Online Orders. A Kiehl’s Since 1851 Representative will be happy to assist you.

Do you accept International Credit Cards?

Consumers using foreign credit cards issued in many countries can place orders on this website provided that the Ship-To Address is in Australia. We do reserve the right to decline orders made with credit cards issued from specific countries. Should you have additional questions or concerns, email us here. A Kiehl’s Since 1851 Representative will be happy to assist you.

Does the website ship products internationally?

Thank you for your interest in Kiehl’s Since 1851. You have reached the Australian website and although our products are sold worldwide, we are unable to assist with enquiries from outside Australia.

You can only order products from the website in the country in which you reside. Kiehl's Since 1851 currently offers ecommerce websites in US, Canada, France, Singapore, China, Australia, Korea, Taiwan, Germany, and Spain.

What can I do if I forgot or want to reset my password?

When re-setting your password, visit the sign-in page at the top left, then click “Forgot Your Password?”. Enter your email address and an email will be sent to your inbox to assist you in resetting your password.

Should you have additional questions or concerns regarding your password, email us here, under "My Question" choose Online Orders. A Kiehl's Since 1851 representative will be happy to assist you.

Where can I purchase discontinued products?

We understand how disappointing it can be when a product you have used is no longer available and we invite you to consider an alternative Kiehl's formula.

For more information about our products and skincare solutions, please contact us or visit one of our Kiehl's locations where a Kiehl's Customer Representative would be happy to provide you with a complimentary skincare consultation complete with product recommendations most appropriate for your skin and hair concerns.

At Kiehl's, we love hearing from our customers and welcome you to contact us in the manner most convenient for you. You may email us using the form available on our Website by clicking here.

To locate your nearest Kiehl's store, we invite you to use our Store Locator by clicking here. Simply enter your postcode or address to find the addresses of Kiehl's stores and retail partners most convenient for you. All of us at Kiehl's value and greatly appreciate your patronage and support. We hope to have another opportunity to be of service to you.