Services

Kiehl’s is proud of a long tradition of service to our customers, our neighbourhoods, and our communities. Discover some of the unique services we offer both online and in-store so that we may offer optimal assistance.

CUSTOMER REGISTRY

We invite you to join Kiehl's Customer Registry so that we may be of optimal service to you. Registrants are apprised each month of Kiehl's activities, new product introductions, timely promotions, and other special announcements.

Respect for our customers is one of the core tenants of the Kiehl's philosophy. We consider the privacy of our customers with the highest regard and offer our commitment to protect your personal information. Kiehl's does not sell, rent, or share this information with third parties.

If you wish to unsubscribe from our Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.

EMAIL NEWSLETTER

We invite you to sign up to our newsletter so we can keep you in the loop on Kiehl's activities, new product introductions, timely promotions, and other special announcements.

FINDING PRODUCTS RIGHT FOR YOU

We at Kiehl's would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilise our Healthy Skin Routine Finder and to try 3 samples of our formulations with every order you place at Kiehls.com.

GIFT BOXING

Our gift ideas provide an opportunity to share Kiehl's products with others. Please visit our Gift Collection area to view the gifts we have suggusted for that special occasion.

Alternatively, you may customise your own gift by selecting to gift box your entire order upon checkout for a nominal fee of $5.00 to cover additional costs. Choose the products and samples you wish to include, and we'll assemble them in a gift box, sealed with a Kiehl's sticker.

SAMPLING PROGRAM

We understand that no two skin or hair types are exactly alike and that products work differently for each person. To ensure you find the precise products that meet your needs, Kiehl's pioneered an extensive Sampling Program many years ago. We're confident that when you try our products, you will recognise the high quality and efficacy of the preparation. We invite you to try three Kiehl's samples with your order to discover other Kiehl's formulations from our extensive line of skin, hair and body care.