Making an Order

To make your ordering experience as effortless as possible, we’ve provided detailed information about placing an order on Kiehls.com.au.

CHRISTMAS ORDERS

Due to public holidays in Victoria and high demand due to our Boxing Day Sale over the Christmas period it will take up to a week for your order to ship. See Shipping & Returns for details on how long it will be until you receive your order.

GOODS AND SERVICES TAX

All orders shipped from Kiehls.com.au will be subject to GST.

MAXIMUM PURCHASE POLICY

Products ordered online are not for resale. We regret that we must limit orders to no more than six (6) units of any item (per size, per day) with a maximum purchase of $1000 per customer. If you have any questions, please Contact Us and we will be happy to assist.

PAYMENT OPTIONS

Kiehl's accepts MasterCard and Visa as forms of payment. For your convenience, we also accept PayPal as a method of payment. Credit card & PayPal information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

In the event your order is declined, Kiehl's will inform you of this event and refund any monies paid.

TELEPHONE ORDERS

Currently we do not accept telephone orders.

INTERNATIONAL ORDERS

We regret that we do not ship outside Australia at this time for orders placed at kiehls.com.au. Please use our Store Locator to find the Kiehl's location nearest you.

TRACKING A SHIPMENT

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, Contact Us.

SHIPPING TO MULTIPLE ADDRESSES

Currently, Kiehls.com.au does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.

PROMOTION CODES

If you have a promotional coupon code that can be redeemed from Kiehl's Since 1851, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive future offers, please sign up to Kiehls.com.au.

ORDER HISTORY

If you have registered online at Kiehls.com.au you may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.