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Email Us for Online Orders, Stock Availability or call Consumer Affairs at 1300 060 116.

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COVID-19

Read our response
to COVID-19
 

CUSTOMER SERVICE UPDATES

 

We are open and with you all the way

 

We remain open and operating as normal throughout Stage 4 restrictions in Victoria, in line with Government directions. Learn more about our response to COVID-19 and the measures we are taking to keep our community safe.

 

While we are not currently experiencing any shipment delays from our warehouse, Australia Post (Particularly in Metro and Regional Victoria) are seeing a large uplift in parcels processing through their network during this exceptionally busy time for online shopping. This may result in delays in the updating of online tracking information (up to a 24-hour delay) and an additional 3-5 days for delays. For further information regarding Australia Post please see here for updates. You will receive an automated email once your order has been shipped. Please check your junk or SPAM email folder for notification details. If the matter is urgent please call our care and service teams. For order enquiries: 1300 060 116 and product-related enquiries: 1300 651 991

 

Temporary Boutique Closures

 

To our Kiehl's Melbourne family, the health, safety, and wellbeing of our patrons remain our No.1 priority. With the recent Victorian Government announcement and in the spirit of being good neighbours to protect our community - we will be temporarily closing our Kiehl's boutiques within Victoria. We will deeply miss our Melbourne community in-store, however, we remain open online at kiehls.com.au and on social channels for all your healthy skin needs.

 

Looking forward to reconnecting and providing the finest apothecary skincare to the community again!

 

Keep safe and well,

Kiehl’s.