FAQ

HOW CAN I KEEP TRACK OF MY KIEHL’S REWARDS ACCOUNT?

How do i earn my kiehl's rewards points?

You collect My Kiehl’s Rewards points every time you shop, recycle, and complete consultations. Ensure you sign in online or provide your email address in-store to earn points on your account.

Shopping: You earn 1 point for every $1 you spend, with this getting greater as you move up to the higher-level tiers (from Everest onwards).
Recycling: You earn 40 points for every Kiehl’s empty container you recycle in our Kiehl’s Boutiques. Find out more here.
Consultations: You earn between 50-150 points for each consultation you complete. The consultation can either be online through our Instant Skin Reader, or in our boutiques with our powerful Derma-Reader technology. The more consultations you complete, the more points you earn! You cannot earn points for completing consultations more than once in a 30-day period.

For more information see the Kiehl’s Rewards Terms & Conditions .

Do My Kiehl's Rewards Points Expire?

Points will expire 12 months after they are earned. This means that if you make multiple purchases in one year, you will have points expiring on multiple dates the following year.

For example:

If you spend $50 on 1 February, you will earn 50 points. These points will expire at the end of 31 January the following year.
If you spend $100 on 1 June, you will earn 100 points. These points will expire at the end of 31 May the following year.
If you return your order after points were assigned, those points will be deducted from your points balance. For more information see the Kiehl’s Rewards Terms & Conditions .

I placed an order but I haven't received points yet!

I'm having trouble earning points for my activities. Who can I contact?

HOW TO JOIN

Are there any requirements to join my kiehl's rewards?

My Kiehl’s Rewards is free to join here. To create a My Kiehl’s Rewards account, simply provide your full name, contact details, and date of birth to ensure you receive your exclusive Birthday Reward! If you are creating an account online, you will also need to create a password. If you are under the age of 18, you need the consent of your parent or legal guardian to join.

Can I join my kiehl's rewards in any store where kiehl's is sold?

MY KIEHL’S REWARDS OVERVIEW

EARNING POINTS

HOW TO JOIN

ACKNOWLEDGEMENT OF COUNTRY

Purchase option