Shipping & Returns
It's always our goal to make your ordering process as efficient as possible. Learn all about our shipping policies and procedures below, and note our unique Kiehl's Since 1851 Guarantee, created to ensure that you are always pleased with your purchases.
CHRISTMAS SHIPPING DATES
To ensure your order is delivered on time for Christmas, please place your order before the following dates:
- By Wednesday 12th December for Western Australia, Queensland, Tasmania, Nothern Territory and remote areas.
- By Sunday 16th December for Victoria, New South Wales, South Australia, Australian Capital Territory in metropolitan areas
SHIPPING METHODS & RATES
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Australia Post. We kindly ask that you anticipate 3-5 business days for standard shipping. Orders under $35 cost $10 for standard shipping and all orders over $35 are shipped free!
We do not ship outside Australia at this time.
We process orders Monday through Friday in the order in which they are received.
If you want to check the status of your order, and are a registered user, please log into My Account to check the progress of your order. if you want to track the shipment of your order, use the tracking number included in your shipping confirmation email. For any questions about your order, please Contact Us and we would be happy to assist you.
CHANGE SUBMITTED ORDERS
If you need to change an order you have already placed, please contact a Kiehl's Customer Representative via Customer Service and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
REPORT ORDER PROBLEM
If your order is missing a product, contains a damaged item, or other concern, please Contact Us. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
RETURNS & EXCHANGES
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.
Customers who purchase products from Kiehl's website may return them by mail. Please Contact Us for more details. Kiehl's products purchased in all other locations must be returned to their original point of purchase.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kiehl's products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
NOTE: PayPal offers to cover the cost of your online return. Further information can be found on the PayPal website. * PayPal terms & conditions apply.
If you should need further information regarding the return of any Kiehl's products, please do not hesitate to Contact Us, and it would be our pleasure to assist you however we could.
We regret that we do not ship outside Australia at this time for orders placed at kiehls.com.au.
KIEHL’S SINCE 1851 GUARANTEE
At Kiehl's, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee.