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Email Us for Online Orders, Stock Availability or call Consumer Affairs at 1300 060 116.

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COVID-19

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CUSTOMER SERVICE UPDATES

 

We are currently experiencing courier delivery delays. Please expect up to 7-day delay in order dispatch which will impact our advertised delivery lead time. For more information please visit the Australia Post website.

 

 

 

Returns Policy Update - Change Of Mind Returns

 

From 1st of April 2021 we are pleased to offer a free return and a full refund on any product you've purchased from Kiehls.com.au within 30 days of the date of delivery and from Kiehl's Boutiques within 30 days from the date of purchase (to the extent permitted at law).

 

Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.

 

For online returns, once a return authority number has been provided to you by one of our customer service representative, you must ensure the parcel is returned to us within 30 days to qualify for a full refund. Items must be in original and unused condition. Contact Kiehl's Customer Care team for online change of mind product returns.