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Email Us for Online Orders, Stock Availability or call Consumer Affairs at 1300 060 116.

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BOUTIQUE RE-OPENING

Our boutiques have safely
re-opened.
Read our response
to COVID-19
 

CUSTOMER SERVICE UPDATES

 

Kiehl's Boutique Re-Opening

 

We are delighted to once again safely serve our community. All our Kiehl’s boutiques* have now re-opened with extra health and safety measures in place as our patrons and Kiehl’s Customer Representatives remain our No.1 priority.

 

As we begin to welcome you back into our stores, we want to assure you of our continued commitment to the health and safety of our customers and employees. Prior to reopening, our stores have received a thorough cleaning and will continue to be cleaned before trade, throughout the day and in-between each patron. Our in-store experts are maintaining a 1.5m distance as well as limiting the number of patrons in store at a time. While we have suspended testers and face-to-face consultations, our experts can provide you with free samples of any formula you’re curious about.

 

Read more about health and safety protocols in-store.

 

We will continue to monitor the situation and keep everyone updated as needed. If you have further questions, feel free to ask them at our Kiehl’s Australia social channels - @kiehl.au on Instagram and Facebook.

 

Looking forward to reconnecting and providing the finest apothecary skincare to the community again!

 

*Kiehl’s QVB is currently under Store Renovation

 

Australia Post Delivery Delays

 

While we are not currently experiencing any shipment delays from our warehouse, during this exceptionally busy time for online shopping, Australia Post are seeing a large uplift in parcels processing through their network. This may result in some delays in the updating of online tracking information (Up to a 24 hour delay) and delivery delays. For further information regarding Australia Post please visit their website for the latest updates.

 

You will receive an automated email once your order has been shipped. Please check your junk or SPAM email folder for notification details.

 

If the matter is urgent please call our care and service teams on: For order enquiries: 1300 060 116 and product related enquiries: 1300 651 991