FAQS
Kiehl’s is proud of a long tradition of service to our customers, our neighborhoods, and our communities. Discover some of the unique services we offer both online and in-store so that we may offer optimal assistance.
You may purchase our products on this website or at Kiehl's Boutiques and retail partners.
To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.
At Kiehls.com we offer 3 samples with every online order. We also invite you to visit with us at one of our Kiehl’s counters for a complimentary skincare consultation complete with samples of the Kiehl's formulas most appropriate for you.
To locate your nearest Kiehl's store, we invite you to use our Store Locator. Simply enter your zip code to find the addresses of Kiehl's stores and retail partners most convenient for you.We look forward to shipping your order as quickly as possible. So that you are able to enjoy your purchase as soon as possible, please double-check that you have entered the correct and full delivery address. We are unable to modify or cancel an order once it has been placed.
You have reached the Australian website and although our products are sold worldwide, we are unable to assist with inquiries from outside of Australia.
You can only order products from the website in the country in which you reside. Kiehl's Since 1851 currently offers ecommerce websites in New Zealand, Canada, USA, France, Singapore, China, Korea, Taiwan, Germany, and Spain.
We regret that we do not ship outside Australia at this time.When re-setting your password, visit the sign-in page at the top right, then click “Forgot Your Password?”. Enter your email address and a password reset link will be sent to your email inbox.
Should you have additional questions or concerns regarding your password, contact us here and we will be happy to assist you.Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare.
L'Oréal does not test any of its products or any of its ingredients on animals
Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare. L'Oréal does not test any of its products or any of its ingredients on animals and has been at the forefront of alternative methods for over 30 years. L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by Research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. Since then, L'Oréal has an Episkin center in Lyon (France) Shanghai (China), and Brazil where reconstructed skins are produced. In addition to skin models, L'Oréal has a large number of non-animal predictive assessment tools, such as molecular modeling, expert toxicology systems, imaging techniques and many more.
L’Oréal has been at the forefront of alternative methods for over 30 years
In 1989, L’Oréal completely ceased testing its products on animals, 14 years before it was required by regulation. Today, L'Oréal no longer tests its ingredients on animals. L'Oréal no longer tolerates any exception to this rule. Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal is the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or certain make-up products are no longer tested on animals.